Energy portal for small customers
Industry
Energy
Product name
Self Care portal
Client
E.On
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A quick look
We are responsible for redesigning and development of E.ON web self-care, utilizing social media in communication with current customers and nurturing E.On's knowledge base, interactive FAQ, etc.
Our Mission
Complete redesign of the Mass Market portal
Our Approach
We ran HCD workshops with existing and potential E.On customers across the country to identify new customer journeys. We iterated the prototypes with internal teams and created multiple versions of the system, dashboards and create a component design system
Outcomes
- Tested customer selfcare portal design
- Component design system created
- Base system and template for other selfcare portals established
- HCD implementation in internal teams